M
Solutions

Facility Management

Integrated hard and soft FM for operating assets.

Overview

One operator for technical services, cleaning, security coordination and compliance — measured against KPIs you can audit, not promises.

  • Technical operations
  • Helpdesk & CAFM
  • Cleaning coordination
  • Energy management
  • Vendor management
  • Compliance reporting

Benefits

  • Hard and soft services under one KPI set
  • Helpdesk with ticket SLAs
  • Energy and consumption tracking
  • Statutory compliance calendar

Why choose us

01

Guaranteed response times written into the SLA

02

CMMS-tracked asset history you can audit

03

In-house multi-discipline technicians

04

Transparent spare-part pricing

Technical specifications

Response time
Emergency 2h / urgent 8h / routine 48h
Coverage
Up to 24/7 depending on contract tier
System
CMMS asset history and ticketing
Reporting
Monthly KPI and cost report

Typical timeline

  1. 1Week 1 — asset survey
  2. 2Week 2 — SLA and plan sign-off
  3. 3Week 3 — mobilisation
  4. 4Ongoing — planned visits and monthly reporting

Execution process

  1. 01

    Asset survey

    Full asset register with condition rating.

  2. 02

    Plan & SLA

    Scheduled tasks, response times and escalation matrix.

  3. 03

    Mobilisation

    Team, spares and CMMS set up on site.

  4. 04

    Delivery

    Planned and reactive works logged against every asset.

  5. 05

    Reporting

    Monthly KPI report with cost and uptime analysis.

Frequently asked

Can you take over from another FM provider?

Yes, with a 30-day mobilisation and asset verification survey.

Do you manage tenants?

We handle tenant fit-out approvals and service requests.

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Client feedback

“Response times are met and the monthly report is genuinely readable.”
R. Mostafa — Operations Director

Request a quote for Facility Management

Send the scope and we return a structured proposal with a priced bill of quantities.